![]() ![]() Disclosing similar situations: “I was also conflicted about returning to work after the birth of my son.” “I had the responsibility of terminating some of my personnel, due to downsizing, over the last two years. ![]() ![]() Waiting to disclose your opinion: “Tell me more about your proposal to reorganize the department.” “Can you please provide some history for me regarding your relationship with your former business partner?”.Asking specific questions: “How long do you expect your hiring process to last?” “What is your average rate of staff turnover?”.Which aspect of his critique was most disturbing?” “It’s clear that the current situation is intolerable for you. Asking open-ended questions: “I can see that John's criticism was very upsetting to you.I appreciate your time in speaking to me.” Brief verbal affirmation: “I understand that you'd like more frequent feedback about your performance.” “Thank you.Paraphrasing: “So, you're saying that the uncertainty about who will be your new supervisor is creating stress for you.” “So, you think that we need to build up our social media marketing efforts.”.Demonstrating concern: “I'm eager to help I know you're going through some tough challenges.” “I know how hard a corporate restructuring can be.Building trust and establishing rapport: “Tell me what I can do to help.” “I was really impressed to read on your website how you donate 5% of each sale to charity.”. ![]()
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